BlueCare Plus of Tennesse

• Client has provided no initial script here, the goal is to find which of the below scenarios you are facing using your tools:

  • Incorrect Address: The address on file is not the proper mailing address and the card will not get to member.​

  • Less than 3 weeks: The address is correct, and it has been less than 3 weeks since it was requested.

  • More than 3 weeks: The address is correct, but it has been more than 3 weeks since it was requested.

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NOTE: MSR to check Rewards and Preference History tab to verify and advise the member when the rewards were mailed and the address they were mailed to.

 

NOTE: If the address the reward was mailed to is incorrect, please notate the correct address in Risk manager notes and advise the member the same gift card will be re-issued to the correct address confirmed by the member. Go to Scenario #1