BlueCare Plus of Tennesse

Digital Gift Card Status Troubleshooting

• Have you checked your junk/spam /promotions folder?

• Let’s try checking your member portal secure inbox. When you login to your member portal and access the secured inbox, you will see a copy of the digital gift card. Can you open either the online member portal or the mobile app and login to your account?

  • <If needed> Assist member with logging in – see registration/logging into mobile app/troubleshooting tips.

  • Once you login to your member portal in the upper right-hand corner of the screen you will see an envelope icon. This icon is your secure message inbox that houses copies of your digital gift cards.

• If Troubleshooting Steps Fail: Thank you for notifying us of this issue, we do apologize for the inconvenience. For the next steps, please allow me to have this issue escalated to our Member Escalation Team where they will research this issue further, they will follow up within 72 hours. Can you please confirm a good phone number to call you back on?

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• See troubleshooting tech issues guide

  • Invalid Credentials

  • Login Issues

  • Password Expired

  • Password Reset

  • MFA Code Issue

  • Etc.